| 01 |
Before |
Incident Governance |
Readiness |
Maintain a written incident response plan |
Document response roles, escalation paths, evidence handling steps, communication process, containment approach, and post-incident review workflow. |
Incident response plan, escalation matrix, response playbooks |
CISO / vCISO |
|
Review |
For internal notes |
| 02 |
Before |
Decision Authority |
Readiness |
Define who makes decisions during a cyber incident |
Identify business, technical, legal, and executive decision-makers before an incident occurs. |
Decision matrix, contact list, executive approval process |
Executive Team |
|
Review |
For internal notes |
| 03 |
Before |
Legal & Insurance |
Readiness |
Document legal counsel and cyber insurance contacts |
Ensure the team knows who to contact for legal notification guidance, privilege, cyber insurance coordination, and coverage requirements. |
Legal counsel contact, cyber insurance hotline, policy number |
Leadership |
|
Review |
For internal notes |
| 04 |
Before |
Logging & Evidence |
High |
Confirm critical logs are enabled |
Verify Microsoft 365, Azure, firewall, VPN, endpoint, email security, and identity logs are enabled with sufficient retention. |
Log retention settings, SIEM records, audit log screenshots |
IT / Security |
|
Review |
For internal notes |
| 05 |
Before |
Identity Security |
High |
Enforce MFA for users and administrators |
Require multi-factor authentication for all users and stronger controls for privileged administrators. |
MFA policy report, Conditional Access settings, admin account list |
IT / Security |
|
Review |
For internal notes |
| 06 |
Before |
Privileged Access |
High |
Review administrator privileges and emergency access |
Validate privileged access is limited, monitored, documented, and not assigned to unnecessary accounts. |
Admin account inventory, privileged role report, break-glass account procedure |
CISO / IT |
|
Review |
For internal notes |
| 07 |
Before |
Backup & Recovery |
High |
Test backups and protect them from ransomware |
Confirm backups are recoverable, protected from unauthorized deletion, and separated from production credentials where possible. |
Backup test results, recovery report, backup access review |
IT / MSP |
|
Review |
For internal notes |
| 08 |
Before |
Training & Tabletop |
Readiness |
Run tabletop exercises with leadership, IT, and vendors |
Practice ransomware, business email compromise, cloud account compromise, and vendor incident scenarios. |
Tabletop agenda, attendance, lessons learned, improvement plan |
CISO / vCISO |
|
Review |
For internal notes |
| 09 |
During |
Evidence Preservation |
Critical |
Preserve evidence before wiping or rebuilding systems |
Avoid deleting logs, wiping endpoints, resetting systems, or making unnecessary changes before evidence is documented and preserved. |
Forensic images, log exports, screenshots, alert exports, chain-of-custody notes |
Security / IT |
|
Review |
For internal notes |
| 10 |
During |
Incident Timeline |
Critical |
Record first known detection time and response actions |
Document when the issue was discovered, who was involved, what actions were taken, and what evidence was observed. |
Incident timeline, call notes, change log, decision log |
Incident Lead |
|
Review |
For internal notes |
| 11 |
During |
Scope Identification |
Critical |
Identify affected accounts, endpoints, servers, applications, and cloud services |
Determine what may be affected so containment, evidence review, and business communication are properly prioritized. |
Affected asset list, user list, app list, network segment notes |
IT / Security |
|
Review |
For internal notes |
| 12 |
During |
Microsoft 365 Review |
Critical |
Review Microsoft 365 sign-ins, mailbox rules, and administrator activity |
Look for suspicious sign-ins, impossible travel, mailbox forwarding, inbox rules, OAuth abuse, and administrative changes. |
Sign-in logs, audit logs, mailbox rule exports, admin activity logs |
M365 Admin |
|
Review |
For internal notes |
| 13 |
During |
Cloud, Firewall & VPN |
High |
Review Azure, firewall, VPN, endpoint, and email security alerts |
Correlate suspicious activity across cloud identity, firewall, VPN, EDR, email security, and network records. |
Azure logs, firewall logs, VPN logs, EDR alerts, email security alerts |
Security / MSP |
|
Review |
For internal notes |
| 14 |
During |
Containment |
Critical |
Limit suspicious access while documenting every change |
Disable or restrict suspicious access carefully while preserving a record of all changes made during containment. |
Disabled account list, firewall changes, access revocation log |
IT / Security |
|
Review |
For internal notes |
| 15 |
During |
Stakeholder Coordination |
High |
Coordinate with leadership, IT, MSPs, legal counsel, and insurance contacts |
Maintain a clear communication process and ensure technical decisions are aligned with business, legal, and insurance considerations. |
Meeting notes, stakeholder updates, communication log |
CISO / Lead |
|
Review |
For internal notes |
| 16 |
During |
Impact Tracking |
Medium |
Track open questions, containment actions, and business impact |
Keep one working record of unresolved questions, business disruption, systems restored, and remediation items. |
Open-item tracker, impact statement, restoration status report |
Incident Lead |
|
Review |
For internal notes |
| 17 |
After |
Executive Reporting |
High |
Prepare an executive incident summary and timeline |
Create a leadership-friendly report explaining what happened, known impact, timeline, actions taken, and next steps. |
Executive summary, incident timeline, response report |
CISO / vCISO |
|
Review |
For internal notes |
| 18 |
After |
Root Cause |
High |
Identify known or suspected root cause |
Determine whether the incident resulted from credential theft, phishing, exposed remote access, cloud misconfiguration, malware, vendor access, or another cause. |
Root-cause statement, evidence summary, contributing factors |
Security Team |
|
Review |
For internal notes |
| 19 |
After |
Control Review |
High |
Review Microsoft 365, Azure, firewall, VPN, endpoint, and backup controls |
Assess the systems most commonly involved in business cyber incidents and identify control gaps requiring remediation. |
Control review report, configuration exports, risk register |
CISO / IT |
|
Review |
For internal notes |
| 20 |
After |
Access Removal |
Critical |
Confirm compromised access paths were removed |
Verify suspicious accounts, tokens, sessions, mailbox rules, remote access paths, and unauthorized privileges have been removed or contained. |
Revocation log, password reset record, token/session reset notes |
IT / Security |
|
Review |
For internal notes |
| 21 |
After |
Remediation Planning |
High |
Prioritize remediation actions by business risk |
Create a practical roadmap that separates urgent containment gaps from medium-term security improvements and long-term governance work. |
Remediation roadmap, priority matrix, assigned action items |
CISO / Leadership |
|
Review |
For internal notes |
| 22 |
After |
Policy Improvement |
Medium |
Update the incident response plan and escalation process |
Use lessons learned from the incident to improve procedures, response roles, evidence checklists, and communication expectations. |
Updated IR plan, lessons learned report, revised escalation matrix |
CISO / vCISO |
|
Review |
For internal notes |
| 23 |
After |
Monitoring Improvement |
High |
Improve logging, monitoring, alerting, and evidence retention |
Strengthen detection and evidence retention so future incidents can be identified, investigated, and documented more effectively. |
Monitoring plan, SIEM alerts, logging retention update, detection rules |
Security / MSP |
|
Review |
For internal notes |
| 24 |
After |
Follow-Up Assessment |
Medium |
Schedule a follow-up cybersecurity risk assessment |
Validate that remediation was completed, residual risk was reduced, and the environment is stronger after the incident. |
Risk assessment report, validation notes, follow-up findings |
CISO / Auditor |
|
Review |
For internal notes |